Project Manager
- Job Number: JREQ120259
- City, ST: Hamburg, HH
- Date Posted: 1/20/2023
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We are looking for a Project Manager to join our Clarivate team. This is an amazing opportunity to work in ExLibris (part of Clarivate), a leading global provider of cloud-based SaaS solutions that enable institutions and their individual users to create, manage, and share knowledge.
The work in Professional Services offers the opportunity for international experiences in an interesting and exciting position in the IT industry for the Higher Education market, with wide ranging responsibilities and challenging tasks in a multi-cultural and multi-lingual environment.
The Project Manager will join the team responsible for helping customers in EMEA to implement Ex Libris products in the Higher Education market and provide additional professional services.
About You – experience, education, skills, and accomplishments:
- Proficiency in written and spoken German & English is essential
- At least 1 years’ experience in project management in international software implementation projects, using methods such as PMI, Prince 2
- Experience in Higher Education and Academic markets
- Knowledge of web-based information systems and technical implementation task
- Proven skills with Microsoft Office products, particularly Microsoft Project.
- Bachelors’ degree or higher in related field or equivalent combination of education and experience.
It would be great if you also have:
- Experience in consulting services and training
- Excellent organizational, presentation and communication skills (verbal and written)
- PMP or Prince II certification
- Additional European languages, especially East-European languages
What will you be doing in this role?
- Lead software implementation projects – planning and steering multiple projects and ensuring the delivery in time, scope, quality and budget.
- Coordinate all implementation tasks and other project work with the customer and within Ex Libris, Part of Clarivate, including extensive cooperation with other teams, e.g. Cloud Services, Data Migration Team, Support, Sales and Product Management
- Fully manage customer communication, relationship and expectations throughout project life-cycle.
- Use defined procedures and systems to perform and document implementation tasks; apply standard Professional Services methods and practices
- Review and contribute to implementation tools and documents used internally and by customers; stay up to date on industry standards for Project Management and contribute to the development and improvement of Ex Libris standard practices
- Provide implementation consultancy to customers for a selection of products; Interpret and understand customer requirements and workflows and translate into Ex Libris solutions.
- Analyze and troubleshoot customer issues and requests, provide first line support to customers during implementation cycle.
- Occasional support in Pre-Sales activities
About Ex Libris - part of Clarivate:
ExLibris develops creative solutions that increase library productivity, in close collaboration with its customers and the broader community, maximizing the impact of research activities, enhancing teaching, and learning. Ex Libris serves over 7,500 customers around the globe, in 90 countries and in more than 20 languages.
For more information on ExLibris solutions, see: http://www.exlibrisgroup.com
About the team:
- You’ll be reporting to the Senior Manager - Project Management based in UK
- We are a team of 9 colleagues based in Europe
- Part of EMEA Professional Services Department within Clarivate/Ex Libris, consisting of 42 high performing professionals including project managers, implementation specialists and technical consultants
- Active volunteering community, with 40 annual paid hours of volunteering time
- A modern culture environment combined with all the financial and stability advantages of working for a large business
Hours of Work:
This role is full time, permanent on EU hours.
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training and other terms, conditions and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
