Inside Sales Account Manager

Clarivate(tm) is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world's most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise.

We now have more than 8,500 colleagues in over 40 countries worldwide, and we work with over 200 partners to deliver value and success for our customers. Today, Clarivate is a publicly traded company, listed on the New York Stock Exchange under the ticker NYSE:CLVT.

Clarivate is committed to building, nurturing, and developing a diverse culture of belonging where new colleagues can bring their authentic self to work every day! Join us!


If you’re ready for a great career opportunity, now is the time to join Clarivate. The role of the Inside Sales Account Manager is to manage an existing list of accounts to achieve the desired retention rates and develop new business potentials for the Science product platform.

This role will be located in the Penang, Malaysia office and report into the Commercial Sales Director for the Clarivate scientific & academic analytics subscription-based products & services. The ideal candidate has a proven track record of success in delivering sales results within a fast paced & highly competitive sales environment. This is a great opportunity for an energetic Account Manager to effectively renew & retain a list of existing accounts for the assigned business and pursue upsell opportunities.

Key Responsibilities:

- To achieve/exceed territory sales plan by achieving the desired retention & new business targets

- Forecast accurately to your direct manager with constant communication throughout each month

- Work efficiently with customers, qualify & execute on new leads and to comply with a predefined Clarivate’s sales cycle process which includes the defined process of the CRM tool Salesforce

- Be constantly learning and improving upon your understanding of the relevant set of Clarivate products that are sold to the user base.

- Ensure you have a strong understanding of competitor products and services and how we can successfully position ourselves against them.

- Actively participate in team meetings and events and share best practices of your customer, product and sales knowledge to enhance team collaboration, resource virtualization & productivity

- Maintain adequate telephone and MS Teams meeting volumes as defined by Sales Management.

- Responsible for creating and updating account profiles, providing quotes and booking deals in

- Identify potential targets and contact lists for core job roles within existing clients

- Execute on quarterly initiatives, integrated marketing campaigns for verticals, blitz campaigns

- Assume responsibility to establish & maintain effective communication & coordination with Field Account Manager & other functional team members assigned

Ideal Candidate Profile:

- A self-starter who is not afraid of taking the initiative and generating their own ideas on how to find and grow new business

- Language Proficiency - Excellent in both English & local language of the assigned geographical market in verbal/written skills, preferably also equipped with good presentation skills

- Persistent and motivated to overachieve against target

- Excellent sales, account management and leadership skills

- Great organization and time management skills

- General knowledge and understanding of utilizing SFDC

- Experience working with end customers and also local resellers & distributors

- The ability to establish & cultivate strong internal & customer focused relationships and work seamlessly within a matrix managed environment

- Desire to grow in your career and work in a fast-paced environment

- 4-year undergraduate college degree in pharmaceutical science, chemistry, ecology, biotech or relevant work experience


- Previous experience related to pharmaceutical / healthcare industry is a plus.

- Including 3-5 years of sales experience in a hybrid sales role as both hunter & farmer

- Fluency in both written and spoken English & Japanese language (native or JLPT N1/N2), or Korean Language - Curious, flexible and competitive

- Enthusiastic and energetic self-starter

- Ability to work independently and contribute in a team environment

- Proficiency in MS Teams,, MS Word, PowerPoint, and Excel applications is preferred

It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.